Events

Live Events & Webcasts

Upcoming Events

The KPI Paradox & Other Barriers to Performance Improvement
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70% of Transformation initiatives fail to deliver on the business case. Lofty goals for process change and performance improvements are infamous for not being achieved.
 
Why?
 
  • There are some seductive myths around performance and productivity, which we need to reconsider
  • Too many ineffective KPIs, including those which are not “key” and don’t actually contribute to the desired outcome
  • Failure to fully appreciate the role and impact of end-to-end business processes
  • Too much focus on symptoms rather than root causes and the process defects they represent
  • The perennial struggle with “making it happen”, driving action, building productive habits & necessary behavioral change
  • Lack of focus on applying the “Pareto Principle” to drive business outcomes fast

It is a complex issue, and not enough time is spent drilling into the core challenges and how best we address them.

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Past Events

Are You Missing Something in Purchase to Pay (P2P)?
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It looks shiny and contemporary, but there is something missing . . .

We had a great, and massively attended, webcast on 8th July 2021 with our special guest, Steve Fox, former VP Global Business Services at Thermo Fisher Scientific.

You have worked on PO policies, vendor governance, invoice management, electronic invoicing services, P-Cards, V-Cards, end-to-end process governance, e-procurement suites, ERP consolidation, RPA and further digitization, and we have all the data and even a corporate data strategy .… Read More

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Manual Controls, the “Elephant in the Room” in ICFR Transformation
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We had a great session with our special guest, Stuart Worthington, former Internal Controls Manager at Nestle, the world’s largest food company.

Manual controls are a critical problem at the core of risk management and controls transformation. Despite huge investments in digitization, this isn’t going away.… Read More

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“Process” & “Financial Control” meet “Identity” & “Access”, a Perfect Storm for ICFR
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Our recent research and associated webcast on whether we have “Nailed It or Failed It” with internal controls over financial reporting (ICFR) revealed a series of big questions.
 
One of the key issues is how we effectively manage people, identities, access across an increasingly complex application and service landscape.
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What is the Shape of YOUR next ICFR / SOX Deficiency?
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What is the Shape of YOUR next ICFR / SOX Deficiency?

69% major corporations have had one or more significant audit deficiencies in the last 2 years.

Financial control and IT control deficiencies remain a major challenge. Despite huge investments in digitization, the problem isn’t going away.… Read More

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SSOW Winter Europe
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In 2020/2021, SSCs are no longer transactional, back-office entities. They are the engine of a successful organization, constantly evolving, diversifying and adding strategic and tactical business value.

Alongside the many other leaders, our CEO and founder, Dan French, will be talking at the Shared Services & Outsourcing Week Winter Europe 2021.… Read More

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Global Shared Services Leaders’ Summit 2021
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2020 threw everyone a curved ball with often deadly and economically detrimental consequence. This Online Summit for Leaders in Shared Services examines the fallout from Covid-19 and its impact on shared services. We will examine the strangely positive, and the potentially damaging, and address how our long-term plans are altered.… Read More

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Digitisation Disappointment in P2P – Behind the Curtain!
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80% of companies claim disappointment with the results of their P2P technology investments.

Source to Pay (S2P) and Purchase to Pay (P2P) rightly get focused attention as processes that can benefit from digitization. This attention is focused with the hope of achieving a particular “aspiration state” for the S2P and P2P process, that typically includes one or more of the following;

  • Reduce maverick spend “improve PO compliance”
  • Reduce cycle time of process – “make buying simple”
  • Reduce cost of goods and services “improve contract compliance and vendor oversight”
  • Reduce effort and cost of process operation “eliminate unnecessary (manual) tasks”
  • Optimize working capital “agree and execute optimal payment terms”
  • Manage risk “maintain visibility over supply, master data, cash, conflicts of interest etc.”
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Vendor Master Data Governance & Integrity : 2021 Priorities
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While data is a critical asset for any business, Master Data is the engine of efficiency and effectiveness. Master Data drives transactional processes and is at the core of the Shared Services or Global Business Services model.

Debra R Richardson has helped set up Shared Services functions for the $130bn behemoth that is Verizon, and others, and has focused her career on master data governance, especially Vendor Master Data.

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What the COVID experience is teaching us about Behavioral Change
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“What the COVID experience is teaching us about Behavioral Change”

What can we learn from this year about organizing ourselves individually and collectively for success?

2020 has created a global change in habits and behaviors, whether or not we asked for it.… Read More

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8 Hidden Traps in Process Change, Continuous Improvement & Transformation
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In a recent survey we ran in the heat of COVID summer, 75% of Shared Services and GBS leaders agreed that the business emphasis is now shifting, as a result of the crisis, from large scale transformation initiatives to more targeted process change and continuous improvement.… Read More

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