Transforming a global business on a whole new technology stack is no small feat.

Is there a single master stroke, a killer strategy, a silver bullet to success?

“We always hope for the easy fix: the one simple change that …

27th February: 4pm London, 8am Pacific, 11am Eastern, 5pm CET

Digital transformation of core business processes is marching forwards. Businesses everywhere are looking to transform customer and supplier relationships and the complex processes that connect them to product and service …

23rd January, London 4pm, Paris 5pm, San Francisco 8am, New York 11am

Over 500 organisations responded to our 2019 Global Purchase to Pay/Source to Pay Survey. This was no small feat – our aim was to build a comprehensive, unbiased …

10th December, London 3.30pm, Paris 4.30pm, San Francisco 7.30am, New York 10.30am

In large global businesses, we spend a lot of time on strategy, organisation, leadership, change management, process, and technology, amongst other things. We invest energy into thinking about …

5th December, London 4pm, Paris 5pm, San Francisco 8am, New York 11am

AI is already transforming our personal lives, without our permission! You may not even be aware of the ways it is doing so. It is not as obvious …

23rd October, London 3pm, Paris 4pm, San Francisco 7am, New York 10am

We have hosted a number of discussions sharing research that Shared Services leaders are focussed on driving their reputation from a purely cost saving focus to one of …

31st October, London 4pm, Paris 5pm, San Francisco 8am, New York 11am

Risk management has grown to be a key discipline in all areas of business, from strategy, operations, finance, sales & marketing, HR, product management, manufacturing, supply chain, customers …

One of the biggest inhibitors to end-to-end process transformation and optimization in Shared Services is not the lack of available automation. Rather, the challenge is aligning stakeholders and participants across the end-to-end process and the value chains that connect …

It is no longer enough for businesses to be viewing risk management as an after the fact assessment or compliance exercise. At a time where markets, consumers, ecosystems, business models and processes are undergoing massive change, we need a better …

Shared Services and Global Business Services started out with an efficiency promise of centralization, simplification, standardization and automation. Competing and sometimes co-operating with outsourced providers, many started with a ‘Lift & Shift’ of regional capabilities into one or many central …