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Digital transformation of core business processes is marching forwards. Businesses everywhere are looking to transform customer and supplier relationships and the complex processes that connect them to product and service delivery.… Read MoreRead More
Over 500 organisations responded to our 2019 Global Purchase to Pay/Source to Pay Survey. This was no small feat – our aim was to build a comprehensive, unbiased (by any specific product marketing agenda), truly global survey for those responsible for Source to Pay, Purchase to Pay or sub processes (Source to Contract, Invoice to Pay etc).… Read MoreRead More
In large global businesses, we spend a lot of time on strategy, organisation, leadership, change management, process, and technology, amongst other things. We invest energy into thinking about skillsets.… Read MoreRead More
AI is already transforming our personal lives, without our permission! You may not even be aware of the ways it is doing so. It is not as obvious as we might think.… Read MoreRead More
We have hosted a number of discussions sharing research that Shared Services leaders are focussed on driving their reputation from a purely cost saving focus to one of value creation.… Read MoreRead More
Risk management has grown to be a key discipline in all areas of business, from strategy, operations, finance, sales & marketing, HR, product management, manufacturing, supply chain, customers and intermediaries – the list goes on.… Read MoreRead More
One of the biggest inhibitors to end-to-end process transformation and optimization in Shared Services is not the lack of available automation. Rather, the challenge is aligning stakeholders and participants across the end-to-end process and the value chains that connect the business to its customers, suppliers and ecosystems.… Read MoreRead More
It is no longer enough for businesses to be viewing risk management as an after the fact assessment or compliance exercise. At a time where markets, consumers, ecosystems, business models and processes are undergoing massive change, we need a better way of managing risk in a proactive rather than reactive manner.… Read MoreRead More
Shared Services and Global Business Services started out with an efficiency promise of centralization, simplification, standardization and automation. Competing and sometimes co-operating with outsourced providers, many started with a ‘Lift & Shift’ of regional capabilities into one or many central service locations.… Read MoreRead More
There is no progress without the experience, skill, opinion and feedback of the people leading and working on the frontline of business.
We have had a great initial response to the launch of a comprehensive survey on opportunities, performance inhibitors and challenges in the Purchase to Pay process.… Read MoreRead More