After 30 brief months leading the league of transformative technologies, Generative AI has ceded poll position to Agentic AI in the minds of futurists, management consultants and technology marketeers.

The promise of autonomous business processes with minimal human intervention could prove to be an economic miracle, a societal disaster or another over-hyped, costly technology strategy.

We don’t yet know which it will be, but our guest Michael van der Steen joins us to explore the challenges, opportunities and strategic implications, not least for Global Business Services (GBS) leaders.

Michael is a senior executive in Global Business Services, Digital Transformation and Data, having led change and operational excellence initiatives at Adidas, BMI Group and AkzoNobel. 

We discussed this topic for 30 minutes on Thursday 26th June 2025, and you can watch or listen to the recording below . . . .