After the initial crisis response, what do we need to consider and what are the next set of decisions we need to take?

As we settle in for a longer, bumpier ride than we might have expected, we need to hold on and not lose our head!… Read More

18th March: 4pm London, 9am Pacific, 12pm Eastern, 5pm CET

What is the future of Business Services, Shared Services and even the CIO/IS organisation in the “Roaring 20’s”?

They might not seem so roaring right now, but there is no time like the present to consider this question, maybe through a fresh lens…

I’m sure many of you, like us, have had meetings and business travel cancelled/changed and even work-life practices are being turned upside down for many.… Read More

Transforming a global business on a whole new technology stack is no small feat.

Is there a single master stroke, a killer strategy, a silver bullet to success?

“We always hope for the easy fix: the one simple change that will erase a problem at a stroke.… Read More

27th February: 4pm London, 8am Pacific, 11am Eastern, 5pm CET

Digital transformation of core business processes is marching forwards. Businesses everywhere are looking to transform customer and supplier relationships and the complex processes that connect them to product and service delivery.… Read More

23rd January, London 4pm, Paris 5pm, San Francisco 8am, New York 11am

Over 500 organisations responded to our 2019 Global Purchase to Pay/Source to Pay Survey. This was no small feat – our aim was to build a comprehensive, unbiased (by any specific product marketing agenda), truly global survey for those responsible for Source to Pay, Purchase to Pay or sub processes (Source to Contract, Invoice to Pay etc).… Read More

10th December, London 3.30pm, Paris 4.30pm, San Francisco 7.30am, New York 10.30am

In large global businesses, we spend a lot of time on strategy, organisation, leadership, change management, process, and technology, amongst other things. We invest energy into thinking about skillsets.… Read More

5th December, London 4pm, Paris 5pm, San Francisco 8am, New York 11am

AI is already transforming our personal lives, without our permission! You may not even be aware of the ways it is doing so. It is not as obvious as we might think.… Read More

23rd October, London 3pm, Paris 4pm, San Francisco 7am, New York 10am

We have hosted a number of discussions sharing research that Shared Services leaders are focussed on driving their reputation from a purely cost saving focus to one of value creation.… Read More

31st October, London 4pm, Paris 5pm, San Francisco 8am, New York 11am

Risk management has grown to be a key discipline in all areas of business, from strategy, operations, finance, sales & marketing, HR, product management, manufacturing, supply chain, customers and intermediaries – the list goes on.… Read More

One of the biggest inhibitors to end-to-end process transformation and optimization in Shared Services is not the lack of available automation. Rather, the challenge is aligning stakeholders and participants across the end-to-end process and the value chains that connect the business to its customers, suppliers and ecosystems.… Read More