We talk a LOT about “Business Value” in any service delivery organization, nowhere more than in Global Business Services (GBS).

Dean Czuma and I discussed this from our respective homes in Chicago and London.

Dean spent 10 years as Head of McKinsey Global Services, 10,000+ colleagues providing analytical, financial, creative, administrative, and other services to the McKinsey business globally.

Dean and I discussed aspirations, expectations, challenges and realities from the GBS “School of Hard Knocks”.

We posed a few key questions and, whilst answering them conclusively was a BIG ask, we definitely “peeled the onion” somewhat.

As always, some of the simplest questions were the most thought provoking!

We discussed;

• What is GBS here to achieve?
• What does “Business Value” mean in this context?
• What is the BIG Challenge?
• Where does the Answer lie?

We were live on 28th January 2025 and you can watch or listen to the recording below . . .

This might be a helpful discussion to start your GBS year!