“If you want to go fast, go alone. But if you want to go far, go together.”

Richard Shell reprises this old proverb, never more relevant than today, in his brief article below.

This resonated with the much heralded approach …

There is considerable research reporting on excessive failure rates of many business initiatives, most recently “digital transformation” and “data projects”.

A recent article by Adrian Mitchell got me back on this track. His article entitled …

When you ask people, “What does digital mean?” for one individual, it’s about data. For another individual, it’s about the technology. For others, it’s about governance and structure.

The article below got me thinking . . . 

Digital …

CEOs spend just one percent of their time with suppliers. 

They rarely mention the work of the CPO in shareholder meetings or on earnings calls with analysts.

This should be a surprise since suppliers typically account for half the operating …

Another great article got me thinking this week.

We are continually reminded that it is not just the mechanics of the business that needs to be measured, but the very “customer experience”.

Whether that “customer” is internal or …

The past two years have taught us that we have to work, and think, differently.

Audit deficiencies are on the rise, yet many businesses are approaching risks and controls without sufficient recognition of the impact of the seismic changes …

“Starting things is easy, getting things completed is less so.”

The best lessons come from human, personal experiences. 

In driving change, that means not just the headline grabbing, exciting initial “visionary” bits that boost the ego, but the moments …

RISK?

We’ve been living it! 

. . . . the pandemic response, the shift to remote and “touchless” working, the need for “electronic everything”, digital transformation, supply chain shocks, cyber threats, raw material prices, oil & gas, inflation, interest rates, …

A number of different, but related, ideas collided in my head this week.

A great article entitled “Don’t Allow Problems to be Hidden; They’re Jewels” resonated with a series of recent discussions where, I am delighted to report, …

The battle against complexity is a recurring theme in customer experience and technology systems as well as in the products and services that your own organization provides.

It is particularly challenging in end-to-end business processes in global enterprises today.

The …