Does the Data Deluge Damage End-to-End Process Outcomes?

“Data is the New Oil”.

We all see the mantra repeated, and now amplified in the AI era.

I think we would all agree that Accurate, Meaningful, Timely Data is critical to …

In a world increasingly focused on enterprise value, trust becomes an ever more critical characteristic.

Why?

Because the most significant enterprise outcomes are delivered through an end-to-end process view, rather than from functional silos.

The value that leaks from the …

Beyond Efficiency – How GBS is Becoming an Engine of Enterprise Value

“The Quest for Value is a Crowded Street”.

A great thought-provoking comment made to me in a TEAMS call yesterday with a friend and colleague.

Whilst this may …

ROAI. There’s an acronym to conjure with 😉

The Struggle for Return on AI Investment.

In the week where Steve Fox and I ran a series of discussions in our workshop “GBS – Accelerating Digital and AI Enabled Transformation” …

Have Organizational Units Outlived their Function?

Three ideas collided this week.

1. I spoke with an executive at a global FMCG company who shared that their CEO is working on reshaping the enterprise from a functional to a value-stream, or end-to-end

The Existential Threat of Irrelevance

Becoming “Irrelevant” in a changing world is an existential threat.

For GBS, for sure, as well as many other organisation units . . .

More than ever . .

Just stop and think about those …

I have had some interesting discussions in recent weeks with various GBS organisations on their “Why?”.

What is the “Why” of GBS?

From an external perspective, what is the “Purpose” of GBS?

Why should executive leadership or investors care?

The …

A news item from Financial Executives International (FEI) made grim reading this week.

FEI Weekly reported on the ACCA/IMA Global Economic Conditions Survey (GECS) for Q2 2026 which delivered a stark picture:

• 76% of ACCA and IMA members surveyed globally

The Ambition for Value Creation is not yet matched by Action

I have had a few debates over recent months on whether “Think like a CFO” is the right aspiration to raise our thinking, problem solving and execution above and …

Time-to-Value and Pareto

There is an understable discussion around “value creation” in business, and nowhere more than amongst Global Business Services leaders.

There are many changes in focus, reporting and governance for GBS organizations in these turbulent economic times, with …