Matthew Kearney and Alpana Dutta of EY wrote a piece that stopped me in my tracks.

We are busy looking at performance improvements through process and technology transformations, different sourcing models and locations, but have we missed something closer to …

2 separate surveys on CEO and CFO priorities caught my eye this week.

Typically, such surveys tend to contradict, but this time there is some clear consensus.

IBM and EY have both focused on the barometer of C-Suite concerns.

It …

It may seem counter-intuitive, but the more we digitize, the more we are dependent upon human behaviour.

Behaviour of our customers, business partners, colleagues and even ourselves . . .

Choices abound for our individual “next best action”. As we …

I read an interesting article from Bain & Company today, entitled “Automation Scorecard: How Companies That Invest Heavily Gain an Edge in Speed and Cost – The gap between experienced automation leaders and laggards will likely grow wider.”

Whilst …

I had a dose of enlightenment reading one of Pedro Berrocoso’s recent articles . . .

It sometimes happens 😉

His argument is that too much management time is spent on policing compliance to business policies and controls. 

Agreed . …

It turns out that EQ is even more critical and complex than we thought.

Daniel Goleman and Richard Boyatzis have directed their study of Behavioral Psychology, Organizational Behavior and Cognitive Science towards this very issue.

They have written a compelling …

At last week’s Shared Services & Outsourcing Week (SSOW) conference in Lisbon, Portugal, there were some genuine insights that apply to all of us, whether we are in customer, process, technology or service-centric roles.

My lasting memory will be the …

None of us can miss the potential seismic changes from the latest wave of technological innovation and commercialization in Generative AI, Large Language Models, ChatGPT, Bard et al . . .

These “waves of change” are accelerating. 

The pace of …

“Thinking is to humans as swimming is to cats”.

 We can do it, but we would rather not!

I listened to a fascinating podcast today and I was reminded of this great quote from the psychologist Daniel Kahneman whose book …

A number of discussion themes collided this week. 

Since I don’t believe in coincidences, I thought I would share the common thread.

An article in CFO Dive “scratched an itch” that is getting quite a lot of attention right now.…