Newsletters

On a regular basis we inform you via a Newsletter on interesting topics and events from the field. Not discriminating on source, we strive to give you value content on the topics we care about in our professional lives.

“Chase the Waste”? Or Create Customer Value?
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When it comes to process improvement and even transformation, we tend to focus on eliminating inefficiencies and “chasing the waste” out of our business processes.

If you are an aficionado of LEAN thinking, you will be familiar with the concept …

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Questions on Data – Less is More?
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Asking great questions is perhaps one of the most underappreciated leadership skills.

People often associate the term “data literacy” with mastering a set of technical skills. However, one critical skill that can scale enhanced decision making across the organisation is …

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The KPI Paradox & Other Barriers to Performance Improvement
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Transformation and change programs regularly exceed expectations for the returns committed in the business case.

I am shocked, but not surprised. Is it just a case of over inflated optimism or something more?

This isn’t an occasional occurrence; It …

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Elon Musk’s Process Thinking Should Make Us Pause . . .
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It doesn’t matter whether you are an expert or a novice, a leader of a large organization or an individual contributor, a generalist or subject matter expert, a stakeholder, participant or enabler in system or process change, we are all …

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Six Levers for Digital World-Class Performance
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Business leaders have been counting on technology and digital transformation to accelerate performance improvement. But what is actually being achieved?

The Hackett Group have shared the results of some interesting research into this very topic and have identified 6 areas …

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5 Essentials for Driving and Sustaining Change – System, Process, or Capability
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With our focus on “agile“ methods and delivery of  “products”, it is easy to forget that business value does not accrue until the business changes in some way.

That change may be the result, in part, of a new …

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Why the “Digitization Disappointment”?
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When was the last time you fell into the “Trough of Disillusionment”?

It’s a long drop from the “peak of inflated expectations”.

The technology analyst Gartner Group coined these terms in their now infamous “Hype Cycle” representation of technology …

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Does Your Business need “Analytics Translators”?
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“The simple things you see are all complicated” sang Roger Daltrey on the Who’s classic “Substitute”. 

If you haven’t heard it for a while (or ever!), you can listen here . . 

But I digress . . . .

I …

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Internal Audit’s Ongoing Resistance to Data – Five Whys!
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We seen to find a lot of “elephants” in a lot of “rooms” these days.

Maybe that it as it should be.

Nicola Osinaike, founder of Audit Data Hub, and an experienced Internal Auditor and Manager, has shared an important …

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6 GBS leadership lessons and 3 rarely discussed qualities
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What seems like the simplest of activities to the casual observer can turn out to be one of your most complex end-to-end processes.  

Steve Fox, former VP Global Business Services at Thermo Fisher Scientific shared his leadership lessons in a …

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