Newsletters

On a regular basis we inform you via a Newsletter on interesting topics and events from the field. Not discriminating on source, we strive to give you value content on the topics we care about in our professional lives.

In Praise of Polymaths & The Shape of Thinking
Posted on:

I have always been intrigued by the qualities and impact of deep subject matter expertise and generalist skills and knowledge. They both ahve their place and each can help or hinder in different contexts.

There is much debate on the …

Read More
Five Impact Themes from GBS Shared Services Leaders
Posted on:

I missed the Deloitte Shared Services conference in Copenhagen in September last year, but I heard good reports from colleagues that attended.

The 5 themes that became the key takeaways resonate with me, but I would add a further two …

Read More
Cutting Your Losses in the Order to Cash (O2C) cycle?
Posted on:

The demise of “free money” has been painful for many.

Debt ratios, interest rates and cost pressures have conspired to put cash center stage again.

Cash is recrowned King.

The Customer Demand/Order to Cash (D2C/O2C) cycle is at the core …

Read More
New Year, New Job? For the new CxO, experience isn’t enough . . .
Posted on:

It is said of London buses that you wait ages for one, and then three come along at once!

Related snippets of information from unrelated sources, also seem to turn up together.

You have a casual conversation about Tierra del …

Read More
Getting Things Done and Staying Done!
Posted on:

It’s the season . . .

So, you probably won’t be reading this until you have indigestion and have spent too much time with extended family members – some you love dearly, and others you remember why you see them …

Read More
Trust in Risk Management in Focus as Material Weaknesses Increase
Posted on:

 

Two reports and a sharp analysis on Internal Controls over Financial Reporting (ICFR) and SOX caught my attention as many of us are approaching the festive audit season ( “a perfect storm” you might say)!

PwC offer a “call to …

Read More
Three Myths of Customer Experience and NPS Feedback
Posted on:

Don’t shoot the messenger – I appreciate this is sacred turf for many!

I was initially uneasy with the implications of this article myself. 

But after deeper thought, maybe there are genuine lessons we can learn here.

We have a

Read More
Research Insights: P2P/AP Performance in Digital Shared Services/GBS
Posted on:

Welcome to December!

Procure to Pay (P2P) is a critical – perhaps THE critical – process in shared services/GBS. It is the most common activity to be managed from a shared services model, and the one that has significant potential …

Read More
3 Simple Messages To Enhance “Experience”
Posted on:

In all our discussions around “end to end” processes, value creation and elimination of waste, there is a growing theme that “experience” is key.

The experience of the process participant, whether that is a customer, supplier, colleague, business partner or …

Read More
Breaking Down Silos – “End to End, Up & Down & Across”
Posted on:

I had the privilege to attend the Global Business Services day held by The Conference Board at PwC in New York City yesterday.

It was a dynamic, engaging day and, of course, “AI & GenAI” percolated into many conversations, but …

Read More