81% of GBS leaders surveyed stated that end-to-end process integration is a top priority for the coming year.

The same survey rated the highest priority objective for these same organizations as “digitizing and exploiting data”. This ranked …

It has been a fascinating few days. 

I have been listening to, and sharing experiences with, leaders in specific financial process operations (P2P & Accounts Payable – O2C, Credit & Collections) as well as those leading the global common services …

I read an interesting report from BCG on the changing role of Global Business Services, “Yielding the Butterfly Effect”.

Some of the elements resonate with recent conversations with Shared Services and GBS leaders around the world, not least;

• GBS

Two blasts of insight merged into a perfect storm in my consciousness this week.

HFS reported on a survey that “two thirds of BPO customers want to pay for achieving business outcomes… only a third for butts-on-seats”.…

We have a choice . . . .

We can focus on enterprise value creation as well as cost reduction.

Fortunately, this is the top aspiration for Finance and GBS leadership in a recent survey.

We know that 95% of …

Driving and managing change is a critical but challenging task for all of us.

Niccolò Machiavelli got it right with this quote on Change and Innovation in his 16th century political treatise, The Prince. “There is nothing more difficult …

This stopped me in my tracks.

Andersen, Tesla, and Turing all exhibited a well-chronicled, driving force of creativity.

Your organization is “all about” creativity and innovation. We nod our heads in agreement.

But do we really understand the human …

An interesting CFO survey on their experiences in meeting the promise of “data driven decision making” got me thinking.

We are trying to move away from a solely “rear view mirror” approach to lagging indicators of past …

We are always reminded that “What does not get measured, does not get managed”.

What we are rarely told is “Be careful what you measure, your outcomes might get worse!”

Why is that?  

Consider a customer …

An article by Sabrinthia Donnelly and an interview with Brian Kalish got me thinking. 

The ‘need for speed’ increased during the pandemic. It shone a blinding light on the deficiencies in processes and technology infrastructures. A lack of …