Newsletters

On a regular basis we inform you via a Newsletter on interesting topics and events from the field. Not discriminating on source, we strive to give you value content on the topics we care about in our professional lives.

“Key Business Questions” (KBQs) on Data – CFO Survey Results
Posted on:

There are many surveys and white papers on how to manage and exploit data to drive our business forward in the 21st century.

In my opinion, most are either “motherhood and apple pie” or technical dissertations about various mechanics …

Read More
Benchmarking GBS & Shared Services Performance
Posted on:

I read an interesting article on this topic in CFO.com and a related set of detailed GBS / SSC benchmarks. You can access them at the links below.

But first, a health warning!

As you will know by now, I …

Read More
The Simplest Lesson from a Nobel Prize Winning “Rock Star”
Posted on:

Don’t worry, I am not going to wax lyrical about theoretical physics.

Sometimes the simplest ideas resonate the most. 

Albert Einstein was a master self-publicist and became one of the world’s first “Rock Stars”.

When he was giving one of …

Read More
The 5 Key Levers for Effective Global Process Ownership
Posted on:

A co-ordinated, end-to-end business process governance model, from design to execution, is widely seen as the critical enabler for successful business change and digital transformation.

The “Global Process Owner” is the “role du jour” in organizations that aspire …

Read More
The Hidden Danger of KPIs and Performance Measures
Posted on:

“What gets measured gets managed – even when it’s pointless to measure and manage it, and even if it harms the purpose of the organisation to do so.”

There. I said it.

It may seem like heresy in a world …

Read More
Amplify The Positive
Posted on:

The purpose of automation to amplify the efficiency and effectiveness of a process.

It can also amplify inherent inefficiencies.

Hence the phrase “Automation makes Bad Worse Faster”

Simplicity is the ultimate sophistication, but it is hard.

Elimination is the best …

Read More
The Rise and Rise of “Digitization Disappointment”
Posted on:

We are constantly reminded of the pain of legacy technology and manual processes.

This is true.

But there is an even worse fate.

Digitization disappointment.

There is an abundance of technologies claiming to be the ‘silver bullet’ to achieve better business …

Read More
“Beware Data” ?
Posted on:

I Never Thought I Would Utter Those Words . . .

I know.

It is heretical.

Counter-intuitive.

But even the least experienced data scientist is aware of “Data Bias”.

We have all seen it.

The data “analysis” that

Read More
“Nailing it Shut” – The Missing Link in Driving Change
Posted on:

Goals, plans, intent and intellect simply aren’t enough – ‘nailing it shut’ is the hard, final yards of any activity. 

Transformational shifts are built in part on Insight, Vision, Strategy, and Leadership. 

But equally importantly, maybe more so, they are …

Read More
5 Myths That Hold Us Back in Driving Change
Posted on:

There are lies, there are big lies, and then there are myths.

Myths are the worst of the three.

Our cognitive biases constantly outsmart us. The best medicine is to slow down our thinking and challenge our responses and the …

Read More