Something to Consider March 2019 – A Critical Eye on Robotic Process Automation (RPA)
RPA is a great task integration and productivity enabler, but it is no silver bullet, just one powerful tool in our toolkit.
With excitement at its peak, two common problems can arise. The first is a mindset issue:
With RPA as the proverbial hammer, every business problem becomes a nail.
This mindset leads to the second problem:
An impulse to automate every bad process immediately, without considering how automation may actually slow down human work if we take the wrong approach. A lot of processes could be improved, simplified or even eliminated before any RPA hammers are needed.
RPA can provide a vital ingredient in digital transformation, but without critical analysis you could end up with a bigger mess than you started with!
Two great quotes from our client community are worth remembering;
“The best automation is elimination”
“Automation makes bad worse faster” (think about that…)
Check out our article of the week that discusses why you should not put the cart before the horse with RPA. The process needs to be reviewed and optimised before automation. Many thanks to Ryan Duguid for this thought-provoking article.