Newsletters

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Has Progress on Data, Analytics, and AI Stalled at Your Company?


Responses to the recently released 2023 survey of Fortune 1000 and global data and business leaders show that data, analytics, and AI efforts have stalled — or even gone backwards!

Many thanks to Randy Bean for both the survey and …

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Thank You, Phil, for your Four Drivers


A “Fireside Chat”

I ran a fascinating discussion yesterday with Phil Priest, SVP Global Shared Services at International Flavors & Fragrances (IFF).

We discussed the “4 Drivers of Business Value“, which is pretty much a “MUST” for anyone …

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“Evolve or Die”, Business Leaders Assert . . .


“Evolve or die”, say 4,410 chief executives in the recent 2023 PwC CEO Survey.

But are they spending enough time on business reinvention?

Many say “No”.

These latest survey findings highlight  themes that challenge every business;

  1. The race for the

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4 Ways to Create Business Value and Win Stakeholder “Hearts & Minds”


The search for business value should be top of mind for all of us.

Not just because value creation is the reason we are all employed, but because our stakeholders and customers demand and expect it.

Without demonstrable value, we

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If we’re all so busy, why isn’t anything getting done?


At least now I know I’m not the only one thinking it!

Recognise this? “We’re drowning in real-time virtual interaction technology, from Zoom to Slack to Teams, plus group texting, WeChat, WhatsApp, and everything in between.”

Oh! And email . …

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9 Routes to Excellence 


Japanese culture has infused many areas of our life and work for the better.

From music, food, art, poetry, fashion, philosophy, business . . .  

If you have young teen kids, then Anime and Manga art and video will be …

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Thank You & Best Wishes


I will be brief.

Thank you for your support over the past year, customers, friends, colleagues . . . .

This is always a bittersweet time of year as we spare a thought for so many who are so much …

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What are Phil’s “4 Levers of Value” for Global Business Services?


We talk a lot about “driving value” for our businesses, but what does that really mean?

How would your CEO define it?

There is a common aspiration across GBS and Shared Services organizations, as well as in Finance, Procurement and …

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Continuous Improvement, Data, Defects and Correlation Confusion


In every survey of business leaders you read, exploiting data for more effective decision making is rated as one of the TOP priorities.

This is reflected in investments in data architectures and technologies.

But the same business leaders report that

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Procure to Pay (P2P) – Have the Wheels Fallen Off?


I had a great conversation with a GBS leader on this topic. I share the recording of this below.

“Colleagues in P2P, Procurement Operations and Accounts Payable are working their Christmas baubles off to respond to the demands of management,

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