Shared Services and Global Business Services started out with an efficiency promise of centralization, simplification, standardization and automation. Competing and sometimes co-operating with outsourced providers, many started with a ‘Lift & Shift’ of regional capabilities into one or many central service locations. Next came the optimization wave. Productivity benchmarks have improved year on year.

Yet we are faced with new challenges, the need for our businesses to compete on consumer intimacy and convenience, the drive to personalization, the digital transformation imperative.

All of this is posing a core question for Shared Services and Global Business Services leaders. How do we move from least cost operator to value creator?

We are presented with the glittering prizes of some very sophisticated and promising technologies from cloud ERP suites, niche process automation applications, robotic process automation, Artificial Intelligence and more. We are also confronted with choices on new operating models, driving global process ownership, delivering new services and more…

The options are many, but systematic successes are few.

Steve Fox, former Vice President Global Business Services at Thermo Fisher Scientific joined Dan French, Founder and CEO of Consider Solutions, in conversation  to share his journey on the road to value creation, and will discuss both his challenges and successes.

This was a compelling discussion about the Thermo Fisher Scientific Journey, taking a look at the current state of affairs and what’s next on the journey and roadmap.

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