It has become a cliché that “Change is the only Constant”, that the pace is relentless and that you ought to ‘stand by your beds’ because it’s getting worse. And these days we blame consumer expectations, artificial intelligence, digital channels, …
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The May 2018 deadline for the enforcement of the General Data Protection Regulation (GDPR) is only some 6 months away and the commercial market is already showing signs of overheating: conferences, certification offers, tools and the supporting stream of gloomy …
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KPI’s – everyone is talking about them, most of us use them, but few of us are using them very well. We have all had mixed experiences and suffered from unintended consequences. Designed to help performance, but sometimes acting as …
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I recently chaired a webcast discussion on the topic of Segregation of Duties (SoD) with an invited audience of over 200 internal controls, risk and compliance professionals. Given the numerous requests, I have succumbed to the pressure to document and …
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There is little doubt now the Global Process Owner is emerging as a leadership role with a sales focus on people, process and change. Just as the early Shared Services Leaders found.
I was lucky enough to be invited, attend
I was very fortunate to have had the opportunity to interview Mark Miles, former P2P Director at BP.
Global Process Ownership (GPO) is the ‘role de jour’ of the transformational business. Everyone is talking about it, many are doing
SharedServicesLink held its North American Leaders Summit, the 6th flagship event in this series last month in Atlanta. The balmy Georgia weather was a perfect counterpoint to the cold facts and sharp insights in round table discussions and presentations by
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