Thinking

Here you’ll find our opinions, viewpoints and rants. But don’t forget to add your comments – good or bad – on anything you like or loathe. We value your feedback.

Is GBS Ready to Weather the Post COVID Storm?
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For over three months now, COVID-19 has been our one and only focus. It’s impact on our businesses, people, cash flow and future plans have dictated our everyday lives since early March. Yet, there is a bigger picture still; a …

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How Starbucks “Cleaned House” in Financial Controls
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Managing financial controls effectively is no walk in the park. Global organizations struggle to ensure that financial controls are defined, monitored and managed effectively across end-to-end processes, functions, regions and operating units.

Due to the obvious impact of audit opinion …

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How to Ensure that Operational Culture Does Not “Eat Your IT Strategy” For Breakfast
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When we talk about digital transformation, we all have different ideas of how to achieve what can be considered the impossible. And whilst nowadays better, faster and accurate data is helped by the new technology architectures, what sets apart those …

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The GBS “P&L Boost” and the Route to Fitness
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Let’s talk about cash. “Cash is King” right now and top of mind for all CFOs and Controllers. In the current environment, P&Ls are fragile things too!

On May 21st we hosted a webcast with Gary Steadman, Head of …

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Crisis Response Heightens “Human Factors” Risk Awareness
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If you haven’t noticed yet, the current crisis has created a wealth of opportunity for fraudsters and other ne’er-do-wells.

Every finance, shared services and GBS executive I have talked to since the start of the crisis has reported a much …

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McKinsey Research Sends Global Business Services to the Front Lines
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Despite the fact that Global Business Services and Shared Services were originally constructed to drive cost savings through centralization and standardization, there is growing evidence that the case for action is no longer purely cost reduction.

Our own research with …

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Highlights from the Shared Services Leaders Summit in Atlanta 2019
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I recently spoke at and attended the very insightful North American Shared Services Leaders’ Summit in Atlanta. Once again, I learned a lot, met some inspiring people, shared experiences, laughed, and paused for thought.

It was a privilege to speak …

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Keys to Success with Enterprise Risk Management (ERM)
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I think this image says so much about decision making, risk management and performance. The ocean race, or business or life, is not about “avoiding risk” but managing it. We can’t always choose the weather, but we need to make …

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Buzzword Bingo: The Cloud Confusion Game
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Whether you are a leader in Finance, Shared Services, IT, Risk management, Audit or Compliance, the promise of everything getting simpler has become a haunting concept. It’s not just the general promise of technology, it goes far beyond that to …

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Shared Services Leaders’ Summit, Chicago 2019: Notes From the Chair
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It was a privilege to co-chair the Shared Services’ Leaders Summit in Chicago last week. The event was great fun and very thought provoking. I have had many messages to the same effect, so it seems the feeling was mutual!…

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