Thinking

Here you’ll find our opinions, viewpoints and rants. But don’t forget to add your comments – good or bad – on anything you like or loathe. We value your feedback.

Playbook: Silo Busting, End-to-End Thinking and Driving Enterprise P&L Impact
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Breaking Out of Silo Thinking for Enterprise Value Creation – June 2026

In this era of hope and aspiration for genuine enterprise value creation enabled by AI, we first need to broaden our thinking beyond our current horizons and boundaries …

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Driving Enterprise P&L Impact with Digital & AI – The Missing Link
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Driving Enterprise P&L Impact with Digital & AI – The Missing Link.

For accelerated business outcomes with genuine P&L impact, you can get more details below . . .

“You can see the Digital Age and AI everywhere but in …

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Shane, Deb and Dan’s Dictionary of Dirty Words . . .
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This is what happens when you get a Brit, an Aussie and a woman who hasn’t yet figured out whether she’s a Brit or an American together over dinner!

While the post is a bit tongue-in-cheek, do the terms we …

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Why Bother with “End-to-End” Business Processes?
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We have a choice . . . .

We can focus solely on cost reduction within our own span of control.

OR, and preferably AND,

We can focus on being recognized as an enterprise value creator as well as cost …

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When Data Initiatives Fail to Deliver – 5 Reasons
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There is considerable research reporting on excessive failure rates of many business initiatives, most recently “digital transformation” and “data projects”.

A recent article by Adrian Mitchell got me back on this track. His article entitled …

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Internal Control over Financial Reporting – Are You Driving in Poor Visibility?
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“The purpose and effectiveness of internal control are being tested “like never before” by myriad external pressures . . . continued effects of the pandemic, the turbulent economic climate, regulation, as well as data and technology are all presenting organisations …

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Accelerating Business Value from Process Mining – Navigating the 5 “Bear Traps”
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There is a great deal of attention paid to Process Mining today, both from an investor perspective and, more importantly, from the point of view of “delivered business value”. Process Mining can be a key tool in the journey to …

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“Unplugged” – a Process Excellence Roadmap
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‘Digital Transformation” is a seductive vision, but it is easy to fall into one of the many deep, dark “rabbit holes”.

We like to think that digitization will result in greater efficiency & effectiveness, less manual effort and an easier …

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Global Process Ownership – Influencers, Coalition Creators, “Experience” & Execution Champions
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Global Process Owners have assumed many titles since their inception. Over time, the GPO role has expanded, been re-written and, in almost all cases, evolved. GPOs are now known for their skills as ‘Influencers’, ‘Mediators” and ‘Coalition Creators’ and their …

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The Paradox of Performance Improvement – KPIs, Behavior & Other Barriers
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This is a much misunderstood and under-explored topic that affects us all in driving transformation, change and overall business performance.

70% of Transformation initiatives fail to deliver on the business case. Lofty goals for process change and performance improvements are …

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