In the era of ever-increasing need for business transformation at speed it is remarkable how often strategic projects and technology are embraced based on “received wisdom”.

How often do we genuinely assess for potentially better, quicker and more effective options.

After all, what is the essence of innovation?… Read More

Last week saw a great virtual audience and speakers at Global Shared Services Leaders’ Summit 2021 courtesy of Susie, Sally, Sarah, Josh and the team at SharedServicesLink. You can get access to all the presentations at the end of this short treatise.… Read More

According to a recent Deloitte survey 69% of organizations have suffered multiple Internal Control over Financial Reporting (ICFR) and SOX deficiencies in the past two years. This is a worrying statistic and one that isn’t likely to improve unless action is taken.… Read More

Global Business Services (GBS) and Shared Services leaders have always been challenged with delivering cost reductions. greater productivity, shorter cycle times, improved cash flow and, in the main, have delivered on these objectives.

“Next Generation GBS”

However, this is not enough for the truly aspirational GBS Leaders who oversee the most ambitious GBS organizations. … Read More

The process for Sourcing and Buying “Stuff” (goods and services) in a business, whether Direct (input to the supply chain of the product or service delivered to customers) or Indirect (required for the running of the business).

Source to Pay (S2P), Purchase to Pay (P2P) rightly gets focused attention as and end to end value stream, or process, that can benefit from transformation and digitization.… Read More

The COVID crisis has accelerated digital transformation. Organizations have had to adapt to de-facto behavioral changes. Remote, separated work has become the norm and more contactless interfaces and interactions have raised the bar on digital integration and enhanced process efficiency. We have learned too that data is the glue that binds digital transformation to effective process execution.… Read More

In a recent survey, 75% of business leaders agreed that the business emphasis is now shifting, as a result of the crisis, from enterprise-wide transformation initiatives to more targeted process change and continuous improvement.

Our research showed that some of the biggest transformational challenges remain present whether you choose to “Go Large” or go “Small, Incremental and Continuous”.… Read More

Over the past 9 months, we’ve all experienced a fundamental change in habits and behaviors. Some people found these changes immediately beneficial. some made the conscious decision to embrace them, whilst others have found it stressful and difficult. For many, there has been a “mask of calm” covering true feelings.… Read More

As an organization, you are certainly planning or rolling out an enterprise-wide data strategy. You probably have done anything from setting up a lab, building data lakes, acquiring analytics and process mining platforms to hiring/contracting the appropriate staffing for it. You may even have appointed a “Chief Data and Analytics Officer”

You already know that it takes time and effort to bridge the gap between what that data strategy is designed to achieve and the direct needs of the business leaders and process owners to exploit data insights to optimize and transform operations today.… Read More

There are so many challenges in today’s complex global business processes that it can be difficult to know where to begin. Ownership, functional lines, geographic scope, legal and compliance obligations, understanding, systems complexity, data, governance, even “what good looks like” is not easy at scale.… Read More