We have had a deluge of requests for more information on some of the Shared Services and GBS benchmarks that Naomi Secor shared on a webcast with us a few weeks back.

Naomi, the leading light behind SSON Research & Analytics, showed the “Metrics Intelligence Hub” of 123 performance indicators benchmarked across organizations worldwide, by industry & geography, covering some key themes;

• HR, Talent, Retention & Attrition
• Procure to Pay & T&E (P2P)
• Sourcing & Procurement
• Order to Cash (O2C)
• Record to Report & Financial Close (R2R)
• Finance & Treasury
• Payroll
• Automation & IT

With regional, country and industry-specific benchmarks, this data helps us explore relevant KPIs and plan our process improvement strategies.

To find out how your Shared Services/ GBS is performing compared to the industry, and to answer the question “What Does Good Look Like?”, you can request details here . . .

You can see the recording of our discussion with Naomi and Steve Fox, “Accelerating Aspiration, Performance and Continuous Improvement”, below . . .