KPI’s – everyone is talking about them, most of us use them, but few of us are using them very well. We have all had mixed experiences and suffered from unintended consequences. Designed to help performance, but sometimes acting as more of a hindrance, we need to make KPI’s work better for us and help our teams and organizations achieve our best.
In our research efforts and experience of working with many large companies, we have built a knowledge base of best practices of how to optimise and identify effective performance measures. We shared practical experiences of getting KPIs to work for your business and your process, how to optimise measures to achieve targets while minimising undesirable consequence and how to avoid death by KPI syndrome.
Our panel of experts offered best practices, advice and experiences on how to optimise KPI’s to work for you instead of against you.
The agenda was as follows:
- Global Process Ownership – Context
- Performance Measurement & Performance Improvement
- KPI Challenges
- Driving Effective Performance Measures
- Common Practice and Best Practice
- Critical Factors & Conclusions
The lessons learned are applicable to KPIs in general but the examples will focus on the P2P cycle to ensure the takeaways are as specific as possible.