Process Mining, or technically “mining for data about process execution” is a hot topic for Finance leaders, Global Business Services executives and CIOs today.
Process Mining can provide effective support to Process Excellence, Transformation & Business Change initiatives by exposing an understanding of the business reality – the real “journeys” beneath the end-to-end process.
Process Mining provides visibility on process variants that impact efficiency, effectiveness and customer experience. A strong understanding of the AS-IS process is an essential tool to develop an effective TO-BE process and to manage the transition.
BUT, there are significant challenges, and “forewarned is forearmed
This is not a magic bullet, and there are “horses for courses“. You need a plan to deliver at speed.
Dan French and Hans van Nes talked with Susie West of SharedServicesLink to “peel the layers of the onion” on this topic, and walked through the 5 Bear Traps in Process Mining, and shared strategies for accelerating time to value in process excellence.
You can see the recorded session here . .