Thinking

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Why Bother with “End-to-End” Business Processes?


We have a choice . . . .

We can focus solely on cost reduction within our own span of control.

OR, and preferably AND,

We can focus on being recognized as an enterprise value creator as well as cost

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When Data Initiatives Fail to Deliver – 5 Reasons


There is considerable research reporting on excessive failure rates of many business initiatives, most recently “digital transformation” and “data projects”.

A recent article by Adrian Mitchell got me back on this track. His article entitled …

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Internal Control over Financial Reporting – Are You Driving in Poor Visibility?


“The purpose and effectiveness of internal control are being tested “like never before” by myriad external pressures . . . continued effects of the pandemic, the turbulent economic climate, regulation, as well as data and technology are all presenting organisations …

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Accelerating Business Value from Process Mining – Navigating the 5 “Bear Traps”


There is a great deal of attention paid to Process Mining today, both from an investor perspective and, more importantly, from the point of view of “delivered business value”. Process Mining can be a key tool in the journey to …

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“Unplugged” – a Process Excellence Roadmap


‘Digital Transformation” is a seductive vision, but it is easy to fall into one of the many deep, dark “rabbit holes”.

We like to think that digitization will result in greater efficiency & effectiveness, less manual effort and an easier …

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Global Process Ownership – Influencers, Coalition Creators, “Experience” & Execution Champions


Global Process Owners have assumed many titles since their inception. Over time, the GPO role has expanded, been re-written and, in almost all cases, evolved. GPOs are now known for their skills as ‘Influencers’, ‘Mediators” and ‘Coalition Creators’ and their …

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The Paradox of Performance Improvement – KPIs, Behavior & Other Barriers



This is a much misunderstood and under-explored topic that affects us all in driving transformation, change and overall business performance.

70% of Transformation initiatives fail to deliver on the business case. Lofty goals for process change and performance improvements are …

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What Are You Missing in Purchase to Pay (P2P)?


“It’s not that hard. Just pay the invoice.” I am sure that similar comments ring true in your own experience. And, whilst you feel like banging your head against a brick wall, you could easily argue that there is a …

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Manual Controls and ICFR Transformation – The Nestlé Experience


After many years of focus on controls automation, the issue of residual manual controls has never been more pressing for global businesses. Maybe the agility we exhibited in rapid process change and digitization during the COVID pandemic has added to …

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ICFR Transformation – Aligning Global Processes with Identity & Access


Webcast Synopsis – April 28th 2021

69% major corporations have had one or more significant audit deficiencies in the last 2 years.

Financial control and IT control deficiencies remain a major challenge. Despite huge investments in digitization, the problem …

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