Past Events

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The 4 Pillars of Operational Excellence


Stamina, Strength, Efficiency, Agility, Control, Speed . . .

Operational Excellence is the key.

With a turbulent global economy, geopolitical instability and volatile consumer demand, there is a perfect storm that demands Operational Excellence.

Bringing together a co-ordinated focus on …

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13 Habits of Highly Effective P2P – Global Best Practices


The “Spend Cycle” or Purchase to Pay, is regarded as the business process most susceptible to systemic process breakdown. Maybe because it touches so many people within and beyond the organization and thus is exposed to behaviors that can increase …

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Double Olympian, Daniel Caines – Achieving our Goals


We all suffer from self-doubt and frustration when our goals elude our grasp.

Sometimes, the idea of “continuous improvement” can seem like an even bigger challenge.

Daniel Caines overcame his own challenges to eventually win World, European and Commonwealth 400m …

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State of the GBS & Shared Services Industry 2023


Head of Data Development & Research at SSON Research & Analytics, GBS and Shared Services thought leader, analyst, advisor, consultant and author, Tom Bangemann joined us to share the latest research on the phenomenon that is Global Business Services.
 
 
 
Tom

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Bad Buying, Poor Paying!


Purchase to Pay – where does it all go wrong?

Too often, we use Purchase to Pay (P2P, PTP) as “code” for Accounts Payable or “Invoice to Pay”. Whether trying to address payment on time challenges, supplier engagement issues, delayed …

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3 Steps to Value-Creation in GBS (and avoiding extinction!) with Rich Dobbs


None of us can miss the potential seismic changes from the latest wave of technological innovation and commercialization in Generative AI, Large Language Models, ChatGPT, Bard et al . . .

These “waves of change” are accelerating. 

The pace of …

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Delivering on ESG – Defining & Aligning the Key Elements!


ESG Reporting requirements may be the biggest thing to hit many organizations since Sarbanes-Oxley.

The SEC are requiring public companies to combine ESG reporting with their quarterly financial statement.

This is a challenge.

The EU and many other countries are …

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The S2P “End to End” Process & GPO Journey with Dario Kulic


87% of Shared Services and GBS organisations see end to end process integration as a top priority for 2023.

But it is a challenging goal.

“Source to Pay” and “Purchase to Pay” have long been regarded as prime candidates for …

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Accelerating Aspiration, Performance and Continuous Improvement


We know that top performing GBS & Shared Services organizations outperform their peers in cost, quality, productivity, cycle time and agility.

The key to being a top performer is to understand current performance, set a realistic but aspirational goal and …

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4 Levers for Value Creation in Global Business Services


What does “Value Creation” in GBS really mean? How would your CEO define it?

There is a common aspiration across GBS and Shared Services organizations to shift from a solely cost reduction focus to one of value creation.

Easy to …

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