In a recent survey we ran in the heat of COVID summer, 75% of Shared Services and GBS leaders agreed that the business emphasis is now shifting, as a result of the crisis, from large scale transformation initiatives to more targeted process change and continuous improvement.

No big surprise, maybe, but it sets the agenda for a more focused period of change and digitisation.  

But large scale transformation is still here, and our research shows that some of the biggest challenges are common whether you “Go Large” or go “Small, Incremental and Continuous”. In fact the evidence is that every enterprise transformation morphs into a continuous improvement program anyway.

Join Dan French and Steve Fox, as they explore the research and practical experiences and what it means for process and service delivery leaders, continuous improvement experts and heads of Shared Services and Global Business Services.

Drawing on current research and client engagements as well as many years in leadership (Steve) and followship (Dan), this 30 minute discussion will share practical advice to add impetus and energy to your change programs.

We will discuss 8 key challenges and how to overcome them.

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8 Hidden Traps in Process Change, Continuous Improvement & Transformation – YouTube

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