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Where Do We Go From Here? The Case for Continuous Improvement


In a recent survey we ran in the heat of COVID summer, 75% of Shared Services and GBS leaders agreed that the business emphasis is now shifting, as a result of the crisis, from large scale transformation initiatives to more targeted process change and continuous improvement.

No big surprise, maybe, but it sets the agenda for a more focused period of change and digitisation.  

Join Dan French and Steve Fox on December 8th at 8am Pacific (coffee time), 4pm London (tea time) from anywhere in the world, as they explore the implications of this shift and what it means for process and service delivery leaders, continuous improvement experts and heads of Shared Services and Global Business Services.

Drawing on current research and client engagements as well as many years in leadership (Steve) and followship (Dan), this 30 minute discussion will share practical advice to add impetus and energy to your continuous improvement strategies.

We will discuss 5 key challenges and how to overcome them;

  • Inertia of Culture and Behaviors
  • Securing Stakeholder Buy-In   
  • Death by Data
  • Torture by Technology
  • Changing The Wheels Whilst Driving at Speed

Register your attendance here

If you are unable to join the live session, please register as normal and you will receive a copy of the recording post-event.