Despite tech fuelled optimism, there is growing list of major organizations that have experienced failed or stalled Transformation programs. Sharing his experiences as the Global Process Owner, and leader of global Purchase to Pay Transformation program at BP, Mark Miles discussed lessons from the frontline, observations, recommendations and best practices developed in the “school of hard knocks” in driving transformational change in the end to end Source to Pay process. Mark addressed stakeholder management and governance challenges, technology adoption expectations, the skills required, the human factors that can ‘make or break’ as well as what’s involved in ‘winning hearts and minds’ for change, which as we know, is not our natural habitat as a species! He shared specific examples with lessons that he has drawn from these situations and how to apply them in practice today.
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Mark has a wealth of experience in Source/Purchase to Pay transformation, built up during a stellar career at BP and subsequently on a number of transformation projects at other global companies. He ‘grew up’ in Finance starting in Accounts Payable and progressed through an array of roles both in the UK and the US, achieving the role of Global Process Owner in Procurement.
Dan French is Founder and CEO of Consider Solutions with a background of 25 years providing advice, analytics and insight, best practice implementation and technology integration to businesses around the world. Dan has a background of in general management, consulting, performance improvement, risk & compliance, process change and technology.Though based in London, he spends a lot of time travelling around the world for global clients and partners. For recreation, he enjoys skiing, playing blues guitar and red wine though, for safety reasons, not all at the same time.