Something to Consider March 2018 – 10 Lessons from Shared Services Leaders Summit on RPA and AI
I was lucky enough to be invited to share insights and experiences at an expertly facilitated Shared Services Leaders Summit in London on the 15th-16th March. The theme for the conference was ‘The Impact of RPA on Shared Services Target Operating Models’, going beyond the marketing mythology to the realities of applying RPA in real businesses.
There was some intriguing statistics shared, taken from a survey of the participants, including: ‘35% of RPA implementations have not achieved their planned benefit’. This coupled with thought provoking discussions around ensuring we understand business processes to fully realise value from RPA, left the attendees and speakers with a lot of ground to cover in what to do, as well as what NOT to do in implementing RPA.
Our ‘Something To Consider’ snippets are framed as small, digestible, ‘dashes of insight’ around the pillars of what we define as “World Class Finance” – Process Optimization, Financial Control and Compliance, and Risk Assurance, all underpinned by technology enablement and integration.