Process Placement, Outsourcing and Offshoring
In the post-digital world, no one cares much about “offshore” as a strategy. It is now just one of the many tactical options. Increasing numbers of traditional outsourcing customers aren’t looking to increase offshore investments. The offshore model is being disrupted by intelligent automation in a similar way Amazon completely disrupted the traditional retail supply chain. The emerging brand of more packaged operational services, outcome based services, and as-a-Service offerings will be much more location neutral.
The process placement discussion remains central to global processes, but the cost arbitrage argument is losing favour as the evidence of smarter ways to automate transitional activity becomes clear.