10th December, London 3.30pm, Paris 4.30pm, San Francisco 7.30am, New York 10.30am

In large global businesses, we spend a lot of time on strategy, organisation, leadership, change management, process, and technology, amongst other things. We invest energy into thinking about skillsets.… Read More

5th December, London 4pm, Paris 5pm, San Francisco 8am, New York 11am

AI is already transforming our personal lives, without our permission! You may not even be aware of the ways it is doing so. It is not as obvious as we might think.… Read More

23rd October, London 3pm, Paris 4pm, San Francisco 7am, New York 10am

We have hosted a number of discussions sharing research that Shared Services leaders are focussed on driving their reputation from a purely cost saving focus to one of value creation.… Read More

31st October, London 4pm, Paris 5pm, San Francisco 8am, New York 11am

Risk management has grown to be a key discipline in all areas of business, from strategy, operations, finance, sales & marketing, HR, product management, manufacturing, supply chain, customers and intermediaries – the list goes on.… Read More

One of the biggest inhibitors to end-to-end process transformation and optimization in Shared Services is not the lack of available automation. Rather, the challenge is aligning stakeholders and participants across the end-to-end process and the value chains that connect the business to its customers, suppliers and ecosystems.… Read More

It is no longer enough for businesses to be viewing risk management as an after the fact assessment or compliance exercise. At a time where markets, consumers, ecosystems, business models and processes are undergoing massive change, we need a better way of managing risk in a proactive rather than reactive manner.… Read More

Shared Services and Global Business Services started out with an efficiency promise of centralization, simplification, standardization and automation. Competing and sometimes co-operating with outsourced providers, many started with a ‘Lift & Shift’ of regional capabilities into one or many central service locations.… Read More

There is no progress without the experience, skill, opinion and feedback of the people leading and working on the frontline of business.

We have had a great initial response to the launch of a comprehensive survey on opportunities, performance inhibitors and challenges in the Purchase to Pay process.… Read More

Despite tech fuelled optimism, there is growing list of major organizations that have experienced failed or stalled Transformation programs. Sharing his experiences as the Global Process Owner, and leader of global Purchase to Pay Transformation program at BP, Mark Miles discussed lessons from the frontline, observations, recommendations and best practices developed in the “school of hard knocks” in driving transformational change in the end to end Source to Pay process.… Read More

Balancing the C-Suite’s demands for “Digital Transformation” for tomorrow whilst operating the most cost-effective processes today is challenging, to say the least.

Shared Services Leaders, Process owners, IT leaders, practitioners, experts & executives are pulled in multiple directions between the priorities for today and tomorrow.… Read More