Solutions For The Challenges of Collaborative Working

Consider helps organisations optimise communication, co-ordination and control in people-centred work processes, sometimes called ‘collaborative work processes’, but probably regarded as plain ‘work’ to you and me – an increasingly painful issue in all businesses.

Collaborative work processes are central to deals, projects, risks, issues, controls, exceptions, sales opportunities, client relationships, campaigns, brands, partners, channels, suppliers, contracts and information sharing across teams and offices

With information technology so apparently all-powerful in supporting these central business needs of communication, co-ordination and control, you would be forgiven for thinking these problems have been cracked. Well they haven’t! At least not all together. We have more and more tools available to speed up communication from phones and email, to SMS text messaging, Instant Messaging, Backberries, PDAs, intelligent agents and the rest. However, whilst technology has made us quite capable of sending and receiving hundreds of communications each and every day, our ability to coordinate and control the work associated and resulting from these communications has not improved at the same rate. Indeed, the additional work required to co-ordinate the work we set out to achieve seems to only stimulate another deluge of point to point communications, emails, calls and SMS texts in a vain attempt to maintain control, alignment and visibility across work groups and process communities.

This is the challenge we aim to address with situation assessment, simplification and requirements services, smart web based applications configured to specific work processes and technology infrastructures. Consider advises clients and implements practical, effective solutions to address the challenges of evolving from email and shared-file systems, through to document management for the intranet or extranet, virtual team rooms and deal rooms, contextual search, portfolio management through to cross functional knowledge management (KM) and knowledge based business processes (sometimes referred to as composite applications or business process management (BPM) applications).

There are a curious combination of factors that impede workplace efficiency and effectiveness, especially when it comes to the point where technology meets human behaviour and how processes, systems and procedures actually get used in practice. At Consider Solutions, we have learned how to assess and enhance processes and technology solutions to tackle these in a balanced way.

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